What methods of shipping do we use?
For all orders we use Australia Post Parcel service.
Orders that are sent via registered post such as the services with Australia post registered which means id sighting and signature is required upon receiving of the item to be more safe and secured.
What are the costs of shipping?
The cost of shipping varies depending on each order and is calculated on weight, dimensions, destinations, method of requested delivery on each order. The calculations we use are based on Australia Post calculations directly (pickups from our store is also available).
Is the delivery insured?
Generally no, we make it optional for orders to be insured if you like but the costs are extra and it varies depending on each value.
How long will it take to get my products?
Within Australia once dispatched from our Melbourne warehouse:
Express (Via Australia Post): Next Business Day
Normal Australia Post: 3-21 days (Subject to Australia Post delivery timeframes and delivery destination)
Again all the above is generally the time frame that you may expect to receive your orders but please be aware that the arrival times can vary depending on your countries customs and logistics companies methods.
If there are any delays due to unforeseen circumstances on our behalf or if it is brought to our attention, you will be notified. We do experience delays over holiday periods such as public holidays, Christmas and New Year.